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As a veterinarian, I would NEVER recommend that one of my clients get a microchip that REQUIRES membership payment in order to update information. That should be a given. If you are planning to microchip your pet (which is a great idea, by the way) do some research...
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Anonymous
steve

they were supposed to send a tag for the microchip 3 mos ago, after they said it would be 4-6 weeksALL A LOAD OF LIES AND BULLLSHIT!!!!!!!!

#871337
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24Petwatch Customer Care Review

We adopted a dog from one of our local SPCAs. We filled out the paperwork to have his ownership transferred in May. Not having heard from them in over a month, I called them. They are moneygrubbing, rude and if he didn't already have the microchip, I would have gone with the company that our last dog was with.
1.0
Details
Customer service
Price Affordability
Staff
Value for money
#865087
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I had Purina insurance which was taken over by another company ??? An then by 24 hour Petwatch. I pay About $100 a month for two cats. I have The plan with the highest benefit packages. My vet says the coverage is good, but the claims processing leaves much to be...
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2.4
I liked
  • Coverage options
I didn't like
  • Paperwork required
#823871
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After 2 yrs of my,pet being chipped with 24petwatch i changed my adress no problem 9 years later i move and need to update my info. They would not do it without a fee of $21 and some change the man said nothing is free in this world. I use found animals with my other...
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1.0
I didn't like
  • Customer service
  • How they do business
#820492
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Our dog was chipped by the former owner. We did not pay to change the registration names when we adopted him in 2012, because he was a rescue. We have not paid any subsequent annual fees for the chip. It is now 2016. Yesterday our dog wandered off, and the people...
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5.0
I liked
  • Speedy microchip id service
  • Cheerful customer service reps
#817679
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Wow. Just got off the phone with 24petwatch. I recently had to change my cell phone number and wanted to make sure they had updated information as any responsible pet owner would. They explained that they wound not update this ONE piece of data without an annual or...
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I didn't like
  • Policy management
#815690
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Bad is right! Some foreign woman called my cat by the wrong name when I called in and when I told her it was E.V. she said, "Eva, Evi, whatever, what does it matter?" I said, "Do you even speak English?!" Then I finally realized the person was an American Valley Girl...
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#813215
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Before 24PetWatch took over, I had Purina insurance. I filed 1 claim with Purina and had my check in about 3 weeks. Then the 24PetWatch crooks took over. My dog was diagnosed with a enlarged heart in the spring of 2014. I called PetWatch and was told because...
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1.7
I didn't like
  • Policy management
  • How they do business
  • Paperwork required
#748290
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Useless bunch of lying *** foreigners who lie cheat and are coached by whoever calls. We had a foster pit bull adopted she was dumped at a rest stop and gave to a trucker. This other person is in violation of our contract now we can not find her and want her back....
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1.0
#733994
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Only if there was a Zero Star Rating.... The company's name changed a while ago from petcare to 24petwatch, website became extremely hard to use. There were no information on policy coverage like it used to. I had to make a few contacts to finally get my policy package...
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I didn't like
  • Lack of knowledge
  • Delayed response to claim
  • Customer service
#701208
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