filters
state:
Show
city:
Show
product:
Show
Our dog was chipped by the former owner. We did not pay to change the registration names when we adopted him in 2012, because he was a rescue. We have not paid any subsequent annual fees for the chip. It is now 2016. Yesterday our dog wandered off, and the people...
Read more
5.0
I liked
  • Speedy microchip id service
  • Cheerful customer service reps
#817679
Reply to reviews
Wow. Just got off the phone with 24petwatch. I recently had to change my cell phone number and wanted to make sure they had updated information as any responsible pet owner would. They explained that they wound not update this ONE piece of data without an annual or...
Read more
I didn't like
  • Policy management
#815690
Reply to reviews
Bad is right! Some foreign woman called my cat by the wrong name when I called in and when I told her it was E.V. she said, "Eva, Evi, whatever, what does it matter?" I said, "Do you even speak English?!" Then I finally realized the person was an American Valley Girl...
Read more
#813215
Reply to reviews
Before 24PetWatch took over, I had Purina insurance. I filed 1 claim with Purina and had my check in about 3 weeks. Then the 24PetWatch crooks took over. My dog was diagnosed with a enlarged heart in the spring of 2014. I called PetWatch and was told because...
Read more
1.7
I didn't like
  • Customer service
  • How they do business
  • Policy management
#748290
Reply to reviews
Useless bunch of lying *** foreigners who lie cheat and are coached by whoever calls. We had a foster pit bull adopted she was dumped at a rest stop and gave to a trucker. This other person is in violation of our contract now we can not find her and want her back....
Read more
1.0
#733994
Reply to reviews
Only if there was a Zero Star Rating.... The company's name changed a while ago from petcare to 24petwatch, website became extremely hard to use. There were no information on policy coverage like it used to. I had to make a few contacts to finally get my policy package...
Read more
I didn't like
  • Customer service
  • Policy management
  • Delayed response to claim
#701208
Reply to reviews
In a nutshell, please DON'T use this horrible company. I took the "gift of insurance" for the first month after adopting my dog, then purchased a plan when the month was up. During the second month, my dog was getting really ill; at first it seemed to be fairly minor...
Read more
Anonymous
Anonymous

Thank you for sharing your experience. I'm sorry for your loss. We have just adopted a rescue after having to put down our 14yr old. We had been dealing with her cancer for a ...

1.0
#688655
Reply to reviews
It would've been two years since I signed up for 24 hour petwatch insurance on Aug 2nd, but I had to cancel my insurance this morning because of what I found out about the coverage. I was given the "gift of insurance" for a month when I adopted my puppy on July 28...
Read more
1.0
#665844
Reply to reviews
very simply, it is a scam. they collect your premium for years then make every excuse under the sun not to pay you. starting with making life as difficult as possible for you when trying to contact them. 2 hour hold times and when you get someone they just continue to...
Read more
#638900
Reply to reviews

It is a nightmare of a company to deal with, they even charge you should you have a change of address, phone number or vet. But hopefully you've not put your cats through an unnecessary surgery. What many don't know about micro chips is that you do NOT have to register...
Read more
Anonymous
Anonymous

I might do this as well. I think they are trying to fleece me by insisting my dog, adopted from and chipped at a shelter is not registered, but they won't say what that means...

#586707
Reply to reviews