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I had Purina insurance which was taken over by another company ??? An then by 24 hour Petwatch. I pay About $100 a month for two cats. I have The plan with the highest benefit packages. My vet says the coverage is good, but the claims processing leaves much to be...
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2.4
I liked
  • Coverage options
I didn't like
  • Paperwork required
#823871
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After 2 yrs of my,pet being chipped with 24petwatch i changed my adress no problem 9 years later i move and need to update my info. They would not do it without a fee of $21 and some change the man said nothing is free in this world. I use found animals with my other...
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1.0
I didn't like
  • Customer service
  • How they do business
#820492
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Our dog was chipped by the former owner. We did not pay to change the registration names when we adopted him in 2012, because he was a rescue. We have not paid any subsequent annual fees for the chip. It is now 2016. Yesterday our dog wandered off, and the people...
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5.0
I liked
  • Cheerful customer service reps
  • Speedy microchip id service
#817679
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Wow. Just got off the phone with 24petwatch. I recently had to change my cell phone number and wanted to make sure they had updated information as any responsible pet owner would. They explained that they wound not update this ONE piece of data without an annual or...
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I didn't like
  • Policy management
#815690
Reply to reviews
Bad is right! Some foreign woman called my cat by the wrong name when I called in and when I told her it was E.V. she said, "Eva, Evi, whatever, what does it matter?" I said, "Do you even speak English?!" Then I finally realized the person was an American Valley Girl...
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#813215
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Before 24PetWatch took over, I had Purina insurance. I filed 1 claim with Purina and had my check in about 3 weeks. Then the 24PetWatch crooks took over. My dog was diagnosed with a enlarged heart in the spring of 2014. I called PetWatch and was told because...
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1.7
I didn't like
  • Policy management
  • Paperwork required
  • How they do business
#748290
Reply to reviews
Useless bunch of lying *** foreigners who lie cheat and are coached by whoever calls. We had a foster pit bull adopted she was dumped at a rest stop and gave to a trucker. This other person is in violation of our contract now we can not find her and want her back....
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1.0
#733994
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Only if there was a Zero Star Rating.... The company's name changed a while ago from petcare to 24petwatch, website became extremely hard to use. There were no information on policy coverage like it used to. I had to make a few contacts to finally get my policy package...
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I didn't like
  • Policy management
  • Delayed response to claim
  • Lack of knowledge
#701208
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In a nutshell, please DON'T use this horrible company. I took the "gift of insurance" for the first month after adopting my dog, then purchased a plan when the month was up. During the second month, my dog was getting really ill; at first it seemed to be fairly minor...
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Anonymous
Anonymous

Thank you for sharing your experience. I'm sorry for your loss. We have just adopted a rescue after having to put down our 14yr old. We had been dealing with her cancer for a ...

1.0
#688655
Reply to reviews
It would've been two years since I signed up for 24 hour petwatch insurance on Aug 2nd, but I had to cancel my insurance this morning because of what I found out about the coverage. I was given the "gift of insurance" for a month when I adopted my puppy on July 28...
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1.0
#665844
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