24petwatch
Reviews and Complaints
SCAM COMPANY - DO NOT WASTE YOUR MONEY
This company runs a huge scam. They lie about waiting periods and conditions that are covered.
Their customer service is deplorable and you will wait on hold for hours and not get to talk to someone for weeks. I have submitted a large number of claims and they will not pay for anything, even though all were for covered conditions. They told me my gift subscription from the shelter was ending so I bought my own policy. It turns out that it didn't expire for another 2 months so I paid for two policies at one time.
Then I wasn't reimbursed for anything! DO NOT USE THEM.
It is a HUGE waste of money.
- Horrible customer service
- Invalid excuses to deny a valid claim
- Do not pay claims
Refused to update microchip information with out $$$
Wow. Just got off the phone with 24petwatch.
I recently had to change my cell phone number and wanted to make sure they had updated information as any responsible pet owner would. They explained that they wound not update this ONE piece of data without an annual or better yet, lifetime $$$ membership. So the chip the shelter put in and assured me would allow me to track her for life is linked to a phone number that won't reach me in the event my dog gets away and they won't update her information without a ransom. What a racket.
I'm letting the Animal Shelter AND the Better Business Bureau know, and anyone else that will listen. Poorly played, "petwatch".
- Policy management
Preferred solution: All I want is my phone number updated in your database - more broadly, why don't you do this for anyone with a pet that has this chip - without charge.
24Petwatch Customer Care Review
Non Payment of Claims
- Cheerful customer service reps
- Claim proccessing and unfair reimbursement
Claims catastrophe
I had Purina insurance which was taken over by another company ??? An then by 24 hour Petwatch.
I pay About $100 a month for two cats. I have The plan with the highest benefit packages.
My vet says the coverage is good, but the claims processing leaves much to be desired. Processing takes about a month.
Claims are difficult to submit and require proof of treatment was given, health histories, receipts - just about anything they can think of to add complications and require resubmission to correct 'errors'. I do not have the vet fax claims.
I always get copies of medical records and summit them myself with the claim. I anticipate that there will be problems and hopefully I will not need to annoy the vet with their Micky Mouse processes.
- Coverage options
- Paperwork required
Preferred solution: Improve and simplify your claims operation. Process claims faster.
24petwatch - Customer Care Review from Panama City, Florida
- Customer service
- How they do business
Reunited with our dog in less than an hour !
- Cheerful customer service reps
- Speedy microchip id service
Been holdin an hour to change address
I'm looking into fraud charges against 24PetWatch
- Policy management
- How they do business
- Paperwork required
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPet Insurance Coverage
Review in Animal Services category
Denied claim for my dead dog
In a nutshell, please DON'T use this horrible company. I took the "gift of insurance" for the first month after adopting my dog, then purchased a plan when the month was up. During the second month, my dog was getting really ill; at first it seemed to be fairly minor ailments but he kept getting sicker. it took a couple of weeks before he was actually diagnosed with a serious fungal infection at an emergency vet hospital. My dog - who seemed normal and healthy while at the shelter and when I adopted him - ended up dying in the hospital, less than TWO MONTHS after I adopted him. it was traumatizing. And of course, 24PetWatch made everything worse by denying the bulk of the costs. I paid about $2600 for the hospital bills (that's not including the previous costs I paid to the regular vet, which weren't insignificant). And this ridiculous company rejected my claim because they deemed it a "pre-existing" condition. their 15-day "grace period" was what screwed me over. Even though he wasn't diagnosed with the illness until AFTER that grace period was over, they found whatever they could in his records to point to symptoms he had shown previously, that came before the date where the insurance would've covered it. He had had a few prior, minor ailments and yes he had minor symptoms for those - but this was a very serious illness that was not detectable or diagnosed until AFTER the grace period. I disputed it, the vets wrote letters supporting the dispute and describing why it did not make sense to classify it as a pre-existing condition. These are doctors who know what they're talking about, but to a company like this, that doesn't matter. They rejected it again.
I put some blame on myself for not having done enough research prior to choosing a pet insurance company. because if I had, I would've seen the plethora of negative customer reviews and stayed away from this awful company. They make a big show of be SO CARING and so helpful when you sign up. but if/when things happen, good luck. you'd be so much better off choosing another company. you'd probably even be better off with no pet insurance at all, rather than use 24petwatch. at least then you wouldn't be throwing monthly payments at them only to be given absolutely nothing in return.
Preferred solution: Full refund
Cannot possibly find one company WORSE than this.
- Delayed response to claim
- Lack of knowledge
- Customer service
Preferred solution: Deliver product or service ordered
24 petwatch
24petwatch
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Tried the same thing today,no editing without buying something. I just wanted to change emergency name /number from when I adopted my baby from shelter due to that person no longer being alive. Pretty *** !!!