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This company runs a huge scam. They lie about waiting periods and conditions that are covered. Their customer service is deplorable and you will wait on hold for hours and not get to talk to someone for weeks. I have submitted a large number of claims and they will...
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Company wrote 0 public responses to the review from Jul 26, 2016.
1.0
I didn't like
  • Do not pay claims
  • Invalid excuses to deny a valid claim
  • Horrible customer service
#888935
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I have been with 24PetWatch since 2009. Never had a problem getting claims paid until this year. I have been trying to get claims paid since March and it is always something is missing even though I have faxed, scanned, emailed and sent numerous copies to this people....
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Company wrote 0 public responses to the review from Jul 01, 2016.
Anonymous
Anonymous

I have had the same problems with them...many have. It reeks of a scam. I filed a complaint with my home state's Insurance Commission and they are now investigating. Go to ...

I liked
  • Cheerful customer service reps
I didn't like
  • Claim proccessing and unfair reimbursement
#875381
Reply to reviews
I don't know why I am still with them. I have had 7 pets since 1998 and insured them one after another with PetCare, then 24 PetWatch. They seem pretty quick in giving you great cheap deals. So good that I forget how ugly they are at the time of reimbursement. God...
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Company wrote 0 private or public responses to the review from Jun 30, 2016.
2.3
I liked
  • Somewhat affordable
  • Cheerful customer service reps
I didn't like
  • Paperwork required
  • Claim proccessing and unfair reimbursement
  • How they do business
#874521
Reply to reviews
As a veterinarian, I would NEVER recommend that one of my clients get a microchip that REQUIRES membership payment in order to update information. That should be a given. If you are planning to microchip your pet (which is a great idea, by the way) do some research...
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Company wrote 0 public responses to the review from Jun 24, 2016.
Anonymous
Charlie

I had tried to purchase Lifetime Membership with 24 Pet Watch for Other Pet, messed it up and charged my Credit Card several times and said have to have Finance correct it. Wh...

Anonymous
steve

they were supposed to send a tag for the microchip 3 mos ago, after they said it would be 4-6 weeksALL A LOAD OF LIES AND BULLLSHIT!!!!!!!!

#871337
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24Petwatch Customer Care Review

We adopted a dog from one of our local SPCAs. We filled out the paperwork to have his ownership transferred in May. Not having heard from them in over a month, I called them. They are moneygrubbing, rude and if he didn't already have the microchip, I would have gone with the company that our last dog was with.
Company wrote 0 public responses to the review from Jun 13, 2016.
1.0
Details
Customer service
Price Affordability
Staff
Value for money
#865087
Reply to reviews
I had Purina insurance which was taken over by another company ??? An then by 24 hour Petwatch. I pay About $100 a month for two cats. I have The plan with the highest benefit packages. My vet says the coverage is good, but the claims processing leaves much to be...
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Company wrote 0 public responses to the review from Apr 05, 2016.
2.4
I liked
  • Coverage options
I didn't like
  • Paperwork required
#823871
Reply to reviews
After 2 yrs of my,pet being chipped with 24petwatch i changed my adress no problem 9 years later i move and need to update my info. They would not do it without a fee of $21 and some change the man said nothing is free in this world. I use found animals with my other...
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Company wrote 0 public responses to the review from Mar 31, 2016.
1.0
I didn't like
  • How they do business
  • Customer service
#820492
Reply to reviews
Our dog was chipped by the former owner. We did not pay to change the registration names when we adopted him in 2012, because he was a rescue. We have not paid any subsequent annual fees for the chip. It is now 2016. Yesterday our dog wandered off, and the people...
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Company wrote 0 public responses to the review from Mar 26, 2016.
5.0
I liked
  • Cheerful customer service reps
  • Speedy microchip id service
#817679
Reply to reviews
Wow. Just got off the phone with 24petwatch. I recently had to change my cell phone number and wanted to make sure they had updated information as any responsible pet owner would. They explained that they wound not update this ONE piece of data without an annual or...
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Company wrote 0 public responses to the review from Mar 23, 2016.
I didn't like
  • Policy management
#815690
Reply to reviews
Bad is right! Some foreign woman called my cat by the wrong name when I called in and when I told her it was E.V. she said, "Eva, Evi, whatever, what does it matter?" I said, "Do you even speak English?!" Then I finally realized the person was an American Valley Girl...
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Company wrote 0 public responses to the review from Mar 19, 2016.
#813215
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