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I have an account with 3 pets registered an a girl working for them messed the account disappeared all my pets and changed my name. Called second time to report it and when I spoke with someone by the name Jennifer she said that she was going to send me a link to see...
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1.0
#1347269
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A cat I adopted had already been microchipped thru 24petwatch, so I called to register my contact information with them. Unlike the other microchipping companies like Home Again, they refused to record my information unless I bought an annual or lifetime membership,...
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Anonymous
Imeditate2

I also had no choice, my dog was already microchip by the humane shelter

Anonymous
Anonymous

That's not bait and switch. Poor service perhaps, even greedy, but not bait and switch.

1.3
I didn't like
  • Bait and switch tactics
#1344436
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Rep continued to talk over me, interrupt me and was not very nice in general. I told her I'd be checking with my vet before I secure any of their services for my dog I recently acquired from a friend. She asked me questions that were not relevant to my phone call...
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#1340042
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I feel that I got scammed by 24petwatch insurance. Why do you buy insurance, simple in case if something happens to your dog. When I got the insurance my pet was healthy and had no issues, went for his physical checkup and got vaccinations. Couple of lesions developed...
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#1309208
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24petwatch - Awesome!!

This company is the best! I had to submit 2 claims within a 3yr period and both times it was an easy and smooth, fast process. Just make sure you get them all the correct info. They even cancelled my policy before I asked when my dog passed. No hassle! Thank you!! {{REDACTED}}
#1280683
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When you sign up they make it seem so easy to submit claims and that every thing is covered. Now I know that major pre existing conditions would not be covered, but I wasn't expecting them to deny my claim for a pre existing symptom. I have a puppy that had Giardia...
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#1222115
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24petwatch - Ridiculous company

I do not recommend this company. My dog was deceased and they wouldn’t release my info to the rescue person that stopped and scanned my baby. I still do not have closure. I could have been contacted and buried my baby but she was put in a trash truck. Thanks 24 petwatch. Never again
1.0
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#1194135
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I just want to share with you the experience with 24 PetWatch microchip/ insurance company I just had. I called 24 Pet Watch today to update my phone number on my dog microchip. They first tried to upsell me on a membership. (Either $21.95 or $64.95 for lifetime.) They...
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1.0
#1157546
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I called to update my address and was told i would have to pay 50.00 for the to change the address , home again changed another of my pets for free so was aggrivating . skip a few years since my number hasn't changed i just leave it well call to register a new pet and...
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#1132756
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We enrolled our dog in the free 30 day trial of pet insurance. I never received a confirmation email after this phone call. It was in no way clearly communicated to me that we had to call and cancel the insurance after the 30 day trial period. They refused to refund...
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1.0
#1126039
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