I just want to share with you the experience with 24 PetWatch microchip/ insurance company I just had. I called 24 Pet Watch today to update my phone number on my dog microchip. They first tried to upsell me on a membership. (Either $21.95 or $64.95 for lifetime.) They...Read more
I called to update my address and was told i would have to pay 50.00 for the to change the address , home again changed another of my pets for free so was aggrivating . skip a few years since my number hasn't changed i just leave it well call to register a new pet and...Read more
We enrolled our dog in the free 30 day trial of pet insurance. I never received a confirmation email after this phone call. It was in no way clearly communicated to me that we had to call and cancel the insurance after the 30 day trial period. They refused to refund...Read more
24petwatch - Found a dog
I have been on hold right now for 30 minutes waiting to speak to a rep about a dog I found. We took her to a vet to get scanned and the vets office called 24 petwatch first as a courtesy. After being on hold for 10 minutes they had to hang up and give me the info. I'd like to find the owners but I'm stuck!!
RE: KULE (WOLF) William C. Cabrera (562) 316-5871 Just to inform 24PetWatch of their deligence in locating KULE after getting out away from the house yesterday afternoon. The Micro chip intact on KULE helped KULE in coming back home that evening. The lady, an absolute...Read more
First off, if you want to read the entire review, please do. However, if you want the short version then I will start by saying: 1) ALL the negative comments about this company are actually true, as unbelievable as that may sound (unfortunately for me, I read the...Read more
24PetWatch 30-day free trial
Don't waste your time signing up for the free trial period. In my opinion they only want to get your billing details in the hope that you forget to cancel before the end of the trial period so that they can bill you for the annual fee. All 3 claims I submitted were denied claiming "waiting period".
I unfortunately did not read reviews of 24PetWatch before purchasing insurance from them - I never would have, had I seen all the negative reviews on multiple websites. I purchased insurance for my 1.5 year old dog earlier this spring (2017) from 24PetWatch, as their...Read more
- Cheerful customer service reps
I didn't like
- Policy management
I have a 15.5 years old lab x and he had to be on this seizure medication for life. The pharmacy i went all the time always give me a "prescription receipt" and I just take that to make my claim. It was all good for 3-4 claims, suddenly one day they declined saying I...Read more
I didn't like
- Lack of knowledge
- Customer serivce
24Petwatch Pet Policy Claim Review
Cancelled me for non payment after I entered my cc card 2 times. Spoke with reps prior during my dogs surgery process and noone said anything. Get a letter today dated March 27 and call. Say there is only 3 day grace period. Complete BS. And called my credit card amd they say I have not had any declines inthe past two months. Funny its after I file a surgery claim.
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