24petwatch Reviews and Complaints
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I have a 15.5 years old lab x and he had to be on this seizure medication for life. The pharmacy i went all the time always give me a "prescription receipt" and I just take that to make my claim. It was all good for 3-4 claims, suddenly one day they declined saying I...
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Product
I didn't like
- Process
- Lack of knowledge
- Customer serivce
24Petwatch Pet Policy Claim Review
Cancelled me for non payment after I entered my cc card 2 times. Spoke with reps prior during my dogs surgery process and noone said anything. Get a letter today dated March 27 and call. Say there is only 3 day grace period. Complete BS. And called my credit card amd they say I have not had any declines inthe past two months. Funny its after I file a surgery claim.
I am a military veteran, and I have received more timely care from the VA than my dog received from 24PetWatch. I was denied a claim on an emergent surgery for my dog. The claim was denied because it involved my dog’s mouth. 24PetWatch stated that they don’t reimburse...
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Been with these people for 10 years. Started out paying $19.95 per month, 70% insured rate. My last payment was almost $50.00 and now they are dropping my insurance and want to make me pay $120.00/mth for a new , underwritten policy. Talked with a rep on the phone and...
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This is the worst of the worst when it comes to pet insurance companies and I am reviewing them on multiple sites with the hope of sparing someone else the frustration that I have been experiencing. If you enjoy excessively long hold times, only to have a rep come on...
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This company runs a huge scam. They lie about waiting periods and conditions that are covered. Their customer service is deplorable and you will wait on hold for hours and not get to talk to someone for weeks. I have submitted a large number of claims and they will...
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I didn't like
- Invalid excuses to deny a valid claim
- Do not pay claims
- Horrible customer service
I have been with 24PetWatch since 2009. Never had a problem getting claims paid until this year. I have been trying to get claims paid since March and it is always something is missing even though I have faxed, scanned, emailed and sent numerous copies to this people....
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Anonymous
I have had the same problems with them...many have. It reeks of a scam. I filed a complaint with my home state's Insurance Commission and they are now investigating. Go to ...
I liked
- Cheerful customer service reps
I didn't like
- Claim proccessing and unfair reimbursement
I don't know why I am still with them. I have had 7 pets since 1998 and insured them one after another with PetCare, then 24 PetWatch. They seem pretty quick in giving you great cheap deals. So good that I forget how ugly they are at the time of reimbursement. God...
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I liked
- Somewhat affordable
- Cheerful customer service reps
I didn't like
- How they do business
- Delayed response to claim
- Paperwork required
As a veterinarian, I would NEVER recommend that one of my clients get a microchip that REQUIRES membership payment in order to update information. That should be a given. If you are planning to microchip your pet (which is a great idea, by the way) do some research...
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steve
they were supposed to send a tag for the microchip 3 mos ago, after they said it would be 4-6 weeksALL A LOAD OF LIES AND BULLLSHIT!!!!!!!!
24Petwatch Customer Care Review
We adopted a dog from one of our local SPCAs. We filled out the paperwork to have his ownership transferred in May. Not having heard from them in over a month, I called them. They are moneygrubbing, rude and if he didn't already have the microchip, I would have gone with the company that our last dog was with.
I posted a book on Better Business Bureau regarding my experience with 24PetWatch. Was with them 11 years and they canceled my policy as of November 4th. I could sign on wit...