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2.3

I had Purina insurance which was taken over by another company ??? An then by 24 hour Petwatch.

I pay About $100 a month for two cats. I have The plan with the highest benefit packages.

My vet says the coverage is good, but the claims processing leaves much to be desired. Processing takes about a month.

Claims are difficult to submit and require proof of treatment was given, health histories, receipts - just about anything they can think of to add complications and require resubmission to correct 'errors'. I do not have the vet fax claims.

I always get copies of medical records and summit them myself with the claim. I anticipate that there will be problems and hopefully I will not need to annoy the vet with their Micky Mouse processes.

Reason of review: Order processing issue.

Preferred solution: Improve and simplify your claims operation. Process claims faster. .

24petwatch Pros: Coverage options.

24petwatch Cons: Paperwork required.

Location: Stamford, Connecticut

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