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First off, if you want to read the entire review, please do. However, if you want the short version then I will start by saying: 1) ALL the negative comments about this company are actually true, as unbelievable as that may sound (unfortunately for me, I read the...
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1.8
#1101335
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I unfortunately did not read reviews of 24PetWatch before purchasing insurance from them - I never would have, had I seen all the negative reviews on multiple websites. I purchased insurance for my 1.5 year old dog earlier this spring (2017) from 24PetWatch, as their...
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1.8
I liked
  • Cheerful customer service reps
I didn't like
  • Policy management
#1092270
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I have a 15.5 years old lab x and he had to be on this seizure medication for life. The pharmacy i went all the time always give me a "prescription receipt" and I just take that to make my claim. It was all good for 3-4 claims, suddenly one day they declined saying I...
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1.0
I didn't like
  • Process
  • Lack of knowledge
  • Customer serivce
#1078636
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24PetWatch 30-day free trial

24petwatch
#1094956
1.7
Details
Don't waste your time signing up for the free trial period. In my opinion they only want to get your billing details in the hope that you forget to cancel before the end of the trial period so that they can bill you for the annual fee. All 3 claims I submitted were denied claiming "waiting period".
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24petwatch Pet Policy Claim Review

24petwatch
#1032646
1.0
Details
Cancelled me for non payment after I entered my cc card 2 times. Spoke with reps prior during my dogs surgery process and noone said anything. Get a letter today dated March 27 and call. Say there is only 3 day grace period. Complete BS. And called my credit card amd they say I have not had any declines inthe past two months. Funny its after I file a surgery claim.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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24petwatch Customer Care Review

24petwatch
#865087
1.0
Details
We adopted a dog from one of our local SPCAs. We filled out the paperwork to have his ownership transferred in May. Not having heard from them in over a month, I called them. They are moneygrubbing, rude and if he didn't already have the microchip, I would have gone with the company that our last dog was with.
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I am a military veteran, and I have received more timely care from the VA than my dog received from 24PetWatch. I was denied a claim on an emergent surgery for my dog. The claim was denied because it involved my dog’s mouth. 24PetWatch stated that they don’t reimburse...
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#987511
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Been with these people for 10 years. Started out paying $19.95 per month, 70% insured rate. My last payment was almost $50.00 and now they are dropping my insurance and want to make me pay $120.00/mth for a new , underwritten policy. Talked with a rep on the phone and...
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Anonymous
Suzanne G. 10

I posted a book on Better Business Bureau regarding my experience with 24PetWatch. Was with them 11 years and they canceled my policy as of November 4th. I could sign on wit...

2.0
I didn't like
  • Sucks
#956609
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This is the worst of the worst when it comes to pet insurance companies and I am reviewing them on multiple sites with the hope of sparing someone else the frustration that I have been experiencing. If you enjoy excessively long hold times, only to have a rep come on...
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1.0
#945330
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This company runs a huge scam. They lie about waiting periods and conditions that are covered. Their customer service is deplorable and you will wait on hold for hours and not get to talk to someone for weeks. I have submitted a large number of claims and they will...
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1.0
I didn't like
  • Policy management
  • Invalid excuses to deny a valid claim
  • Do not pay claims
#888935
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I have been with 24PetWatch since 2009. Never had a problem getting claims paid until this year. I have been trying to get claims paid since March and it is always something is missing even though I have faxed, scanned, emailed and sent numerous copies to this people....
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Anonymous
Anonymous

I have had the same problems with them...many have. It reeks of a scam. I filed a complaint with my home state's Insurance Commission and they are now investigating. Go to ...

I liked
  • Cheerful customer service reps
I didn't like
  • Claim proccessing and unfair reimbursement
#875381
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I don't know why I am still with them. I have had 7 pets since 1998 and insured them one after another with PetCare, then 24 PetWatch. They seem pretty quick in giving you great cheap deals. So good that I forget how ugly they are at the time of reimbursement. God...
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2.3
I liked
  • Cheerful customer service reps
  • Somewhat affordable
I didn't like
  • Claim proccessing and unfair reimbursement
  • Policy management
  • How they do business
#874521
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As a veterinarian, I would NEVER recommend that one of my clients get a microchip that REQUIRES membership payment in order to update information. That should be a given. If you are planning to microchip your pet (which is a great idea, by the way) do some research...
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Anonymous
steve

they were supposed to send a tag for the microchip 3 mos ago, after they said it would be 4-6 weeksALL A LOAD OF LIES AND BULLLSHIT!!!!!!!!

#871337
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