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1.7 Based on 10 reviews
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  • Customers like
    • Cheerful customer service reps 3
    • Somewhat affordable 1
    • Speedy microchip id service 1
  • Customers don't like
    • Policy management 6
    • Customer service 4
    • Paperwork required 4
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This company runs a huge scam. They lie about waiting periods and conditions that are covered. Their customer service is deplorable and you will wait on hold for hours and not get to talk to someone for weeks. I have submitted a large number of claims and they will not pay for anything, even though all were for covered conditions. They told me my gift subscription from the shelter was ending so I bought my own policy. It turns out that it... Read more

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I have been with 24PetWatch since 2009. Never had a problem getting claims paid until this year. I have been trying to get claims paid since March and it is always something is missing even though I have faxed, scanned, emailed and sent numerous copies to this people. I have spoken to three people and they all say the same thing. At this point after all the negative feedback I have been reading about this company the writing is on the wall... Read more

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I don't know why I am still with them. I have had 7 pets since 1998 and insured them one after another with PetCare, then 24 PetWatch. They seem pretty quick in giving you great cheap deals. So good that I forget how ugly they are at the time of reimbursement. God forbid if your bill is high, you should get ready to play a long boring repetitive paperwork with them. They ask for the same documents over and over and each time they close your... Read more

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As a veterinarian, I would NEVER recommend that one of my clients get a microchip that REQUIRES membership payment in order to update information. That should be a given. If you are planning to microchip your pet (which is a great idea, by the way) do some research first and make sure it is a company that will always allow you to update info as needed, and won't require payment in order to do so. This is NOT in the best interest of the pet, and... Read more

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We adopted a dog from one of our local SPCAs. We filled out the paperwork to have his ownership transferred in May. Not having heard from them in over a month, I called them. They are moneygrubbing, rude and if he didn't already have the microchip, I would have gone with the company that our last dog was with.

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I had Purina insurance which was taken over by another company ??? An then by 24 hour Petwatch. I pay About $100 a month for two cats. I have The plan with the highest benefit packages. My vet says the coverage is good, but the claims processing leaves much to be desired. Processing takes about a month. Claims are difficult to submit and require proof of treatment was given, health histories, receipts - just about anything they can think of... Read more

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After 2 yrs of my,pet being chipped with 24petwatch i changed my adress no problem 9 years later i move and need to update my info. They would not do it without a fee of $21 and some change the man said nothing is free in this world. I use found animals with my other pets and its absolutely free always! I am disgusted with 24petwatch and thier lack of concern for your pet. They just want money. My pet will be re-chipped with found animals... Read more

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Our dog was chipped by the former owner. We did not pay to change the registration names when we adopted him in 2012, because he was a rescue. We have not paid any subsequent annual fees for the chip. It is now 2016. Yesterday our dog wandered off, and the people who found him went to their vet and had the chip read. 24 Pet Watch called us within an HOUR of that vet visit and connected me directly to the lady who had him while I was still... Read more

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Wow. Just got off the phone with 24petwatch. I recently had to change my cell phone number and wanted to make sure they had updated information as any responsible pet owner would. They explained that they wound not update this ONE piece of data without an annual or better yet, lifetime $$$ membership. So the chip the shelter put in and assured me would allow me to track her for life is linked to a phone number that won't reach me in the... Read more

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Bad is right! Some foreign woman called my cat by the wrong name when I called in and when I told her it was E.V. she said, "Eva, Evi, whatever, what does it matter?" I said, "Do you even speak English?!" Then I finally realized the person was an American Valley Girl because she kept saying, "Whatever" and, "Like, ya know" and I said I wanted to talk to an adult in America and she said(wait for it, wait for it) "Whatever" and dropped the call! I... Read more

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