24petwatch
24petwatch Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
24petwatch has 1.4 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheerful customer service reps, Speedy microchip id service, Coverage options.
Cons: Customer service, How they do business, Paperwork required.Recent recommendations regarding this business are as follows: "run away from this people", "There must be a better alternative", "If you adopt from a shelter that automatically does microchips and they are aligned with 24PetWatch, then you are vulnerable. I", "Don't do it. Gonna lose your money.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
24petwatch has 1.4 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheerful customer service reps, Speedy microchip id service, Coverage options.
Cons: Customer service, How they do business, Paperwork required.Recent recommendations regarding this business are as follows: "run away from this people", "There must be a better alternative", "If you adopt from a shelter that automatically does microchips and they are aligned with 24PetWatch, then you are vulnerable. I", "Don't do it. Gonna lose your money.".
Most users ask 24petwatch for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerResolved: Claims denied for no reason
Company reviewing each claim.
- Customer service
- Waiting on phone for someone to answer
- Delayed response to claim
Preferred solution: the 7 claims that they have denied due to their stupidity to be paid cLAIMS #150..BP00737111, BP00737106, BP000737117, BP000737118, BP00731462, BP07322534, BP500705968
User's recommendation: run away from this people
Takes 3-4 weeks to get reimbursed
User's recommendation: There must be a better alternative
Hard sell by aggressive saleswoman.
- Hard
Preferred solution: Put me in touch with a person not in sales.
User's recommendation: If you adopt from a shelter that automatically does microchips and they are aligned with 24PetWatch, then you are vulnerable. I
Paid $48 per month for 6 months and they can't even handle a small vet bill
- Speedy microchip id service
- Paperwork required
- Customer service
- Bait and switch tactics
Preferred solution: Price reduction
User's recommendation: Don't do it. Gonna lose your money.
They Ransom accounts to get your money
- Ransom accounts
- Bait and switch tactics
- Customer serivce
Preferred solution: Delete my account
Microchip company extortion
I adopted a chihuahua a few months ago. The family he was previously with had him registered with a microchip organization called Free Pet MIcrochip Registry.
We went through the process of ownership transfer and all my information and his new name were put on file with this organization. I recently discovered that my new dog Quinn (previously Shrek) was also registered with 24 Pet Watch Microchip company. I contacted 24 Pet Watch and Quinn's microchip number came up with the previous owner's name, his previous name and an outdated contact phone number for the previous owner. I told the representative that Quinn is registered with another company and to please delete his outdated profile with them.
I was then told by the phone representative and her manager that the ONLY option is to pay a $30 ownership transfer fee and a $29 annual membership fee and then my contact information would be put on file. 24 Pet Watch reps said no profile can ever be deleted only updated! THIS DOES NOT SOUND RIGHT AT ALL TO ME!
I'm very worried that if Quinn ever is lost the wrong company with the wrong contact information will get called and I will never know that he was found! Has anyone experienced this situation with 24 Pet Watch?
- How they do business
Preferred solution: A microchip profile with wrong owner and contact information deleted
Terrible management of information
Horrible
Definitely a scam
A total ripoff
- Bait and switch tactics
Preferred solution: Let the company propose a solution
Nasty rude uneducated
Dog Microchip, I feel scammed!
I just want to share with you the experience with 24 PetWatch microchip/ insurance company I just had. I called 24 Pet Watch today to update my phone number on my dog microchip.
They first tried to upsell me on a membership. (Either $21.95 or $64.95 for lifetime.) They told me without paying the membership fee they will not contact me any other way than by email if my pet gets lost. I honestly thought getting the microchip tag was enough. Then they said that changing the phone number didn't matter because they only contact through email when you don't pay the membership fee.
They did not have my email address on file. My dog is now 6 years old and we've had him since he was a pup. So, If I hadn't gone to my vet to get his chip number with the scanner, called 24 PetWatch to try changing my phone number, I wouldn't have known that 24PetWatch would never contact me without an email address on file if my dog was missing. They have all my other, now incorrect contact information.
I find this to be a sham. I feel like they took my email address just to be able to up sell me pet insurance and send fear mongering literature in the future. The lady I spoke to did say they will email me stuff. So, in the end, I was NOT able/not required?
to change my phone number or emergency contact on file. They don't call anyway! I felt very frustrated by the end of the call and would not recommend this product from 24 PetWatch and it is definitely not something I would purchase again in the future. I emailed my vet about this and they called 24 PetWatch to clarify what the membership is about.
The vet had no idea you had to pay an extra yearly fee either. My vet called me back right away and thanked me for the heads up. They are looking for another company to deal with other than 24PetWatch now. I honestly thought I was covered, so did my vet!
(I am in Canada, but I know this company is in USA also. It might be worth looking into if you use their services, if this is their policy state-side also)
Inquiring about costs of services
Preferred solution: Let the company propose a solution
Scammers - stay clear of this company
Preferred solution: Full refund
Bad company
When you sign up they make it seem so easy to submit claims and that every thing is covered. Now I know that major pre existing conditions would not be covered, but I wasn't expecting them to deny my claim for a pre existing symptom.
I have a puppy that had Giardia when we first got him. I did not have coverage yet. I wasn't to worried about it and just figured that parasites would not be covered because he was diagnosed before coverage. We had a emergency with him about 3 weeks after I purchased the plan.
He was throwing up and had diarrhea. We took him to the vet and had to have blood drawn and a x ray and some fluids and he was put on meds. He was also cleared of the Giardia and that was not causing the illness. The vet told us he has food allergies and a mild Pancretits.
Submitted the claim and it was denied because he had stomach issues before he was covered even though this illness has nothing to do with the Giardia that was causing his first problems. Now the vet we took him to is not the greatest either and because of there incomplete notes didn't help the claim to get paid. So the insurance asked me to get additional information from the vet. I tried and the doctor told me to have the insurance call.
I told the claims rep this and she gave me attitude. Then I get a call back form her and all she has to say is she called once and cant get a hold of the doctor and my claim is denied. What am I paying these idiots for. Now for the rest of my dogs life no stomach illness will be covered because it was a pre existing symptom.
It is so ridiculous, now I have to try and fight with my vet to clear this up as well as the company. Do not use this company find another pet insurance
Ridiculous company
About
24PetWatch is represented in the USA and Canada. The main specialization of this company is connected with home animals protection services, namely microchip identification, lost pet recovery and pet insurance. Microchip system helps to track the location of your pet any time and be sure that it will be found in case of being lost. As for the pet insurance programs, they are developed for cats and dogs. Claim forms and quotes are placed on the official site of 24PetWatch. Besides, the described firm cooperates with shelters and veterinary clinics. So, if the pet is missing, the clients are free to contact 24PetWatch 24 hours a day and 7 days a week in their corporate office in Buffalo, NY. Also, there are some pet products available on the official page of the company with the help of redirecting to the animal shop.
24petwatch is ranked 107 out of 346 in Animal Services category
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I also had no choice, my dog was already microchip by the humane shelter
That's not bait and switch. Poor service perhaps, even greedy, but not bait and switch.